Refund policy

Shipping & Return Policy

Merchandise purchased online will ship from our store within 24 hours of receipt of the order. If you do not receive your online order within one week of purchase, please reach out to the store for tracking or shipping information. UPS is our shipping provider of choice

Full priced merchandise may be exchanged within 14 days of purchase. Merchandise will be credited back to the original form of payment. Merchandise must have original tags, be unworn, and accompanied by a receipt. If we receive merchandise that has been damaged or worn, we will not complete the return.

For the quickest refund, please ship UPS directly to our store:

Eleanor and Hobbs
20033 Detroit Road Suite 103
Rocky River, Ohio 44116

All Sale Merchandise is a final sale and cannot be returned.

We do our best to update the available merchandise on our website daily but please excuse us if we miss something. It is sometimes possible to purchase an item that is actually out of stock because it sold that day in the store. Please bear with us when this happens and we will do our best to either get you the item by other means or refund your purchase.